Refund policy

What you are buying

Our ebooks, coloring collections, game collections and crochet books are digital PDF products. We do not send a printed book or a parcel. Please read the description and check the selected title before paying.

Purchases made by mistake

If you ordered the wrong ebook or changed your mind before accessing or downloading it, contact us within 30 days of purchase to request cancellation and a refund. Include your order number and the email used at checkout. After a file has been accessed or downloaded, change-of-mind refunds are generally unavailable, except where the law requires otherwise. This rule does not affect the remedies below.

Missing, incorrect or unusable files

Tell us if a download does not arrive, a file will not open, you receive the wrong title, or the supplied content materially differs from its description. We will investigate and provide a working file, the correct purchase, or an appropriate refund. An unresolved failure to supply what you paid for is not treated as a change of mind. Your statutory remedies are not subject to an arbitrary reporting deadline.

Duplicate payments and billing errors

Contact us about an accidental duplicate purchase, an unauthorized transaction, a charge after a timely cancellation, or another payment error. We will review the transaction and correct confirmed errors. You do not need to provide your complete card number or security code.

How to request help

1. Email contact@merrylittlestudio.shop using the order email where possible.
2. Provide the order number, title and a short explanation. A screenshot of an error can help; remove sensitive payment information first.
3. We will explain the available remedy and any information needed to resolve the request.

There is no physical return address or return-postage requirement for a PDF. Our business mailing address is not a returns facility.

Receiving an approved refund

We issue approved refunds to the original payment method. Our processing target is 5–7 business days after approval; your bank or payment provider may take longer to display the credit. The refund is based on the amount actually paid, including any applicable adjustment required by law. We do not substitute store credit unless you agree.

Merry Little Club charges

An ebook refund and a Club cancellation are separate requests. To stop future membership renewals, use the instructions in our Merry Little Club membership and cancellation policy. Cancellation does not itself refund an already authorized period. Incorrect, unauthorized or post-cancellation charges remain subject to review and correction.

Your consumer rights

These terms add to, and do not remove, any non-waivable rights or remedies available under the law that applies to your purchase. Where those rights require a different outcome, they take priority.

Contact us

Merry Little Studio is a brand operated by 2XA VENTURES LLC.
8206 Louisiana Blvd NE, Ste A #6307
Albuquerque, NM 87113, United States
Email: contact@merrylittlestudio.shop